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Privacy Policy

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At Joule Wellbeing, we prioritize your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, and store your information, and explains the choices you can make to manage your data. We take every reasonable step to protect your privacy and to ensure that your personal information is handled securely.

Please take the time to review this Privacy Policy to understand how your information is used and the protections we have in place. This policy also includes important details about your rights and how you can contact us with any questions or concerns regarding the handling of your data.

 

Important Notice Regarding HIPAA: Joule Wellbeing is not a HIPAA-covered entity, and as such, the information you provide to us is not protected by HIPAA regulations. While we implement robust security measures to protect your privacy, please note that the information you share with us is not subject to the same legal protections as information shared with HIPAA-covered healthcare providers.

That said, Joule Wellbeing adheres to the National Board for Health & Wellness Coaching (NBHWC) Code of Ethics, which includes strict confidentiality and privacy standards to safeguard your sensitive health information. We take all necessary steps to protect your data in line with these ethical guidelines.

By using our Website, contacting us, or submitting personal information, you acknowledge and agree to this Privacy Policy and consent to our collection and use of your personal data as described herein, in compliance with applicable laws.

 

Scope

This Privacy Policy applies solely to the website located at www.joulewellbeing.com (the "Website") and to the collection, use, and disclosure of information for visitors and users of the Website. It does not apply to any information we collect through other channels, including but not limited to phone, email, or mail communications, or through non-Website marketing interactions.

For your convenience, the Website may contain links to external third-party websites. Please be aware that this Privacy Policy does not extend to third-party websites or services that may be linked to or from our Website. These third-party websites have their own privacy policies, which may differ from ours. We encourage you to review the privacy policies of these external websites before engaging with them, as their practices may differ significantly from ours.

Joule Wellbeing is not responsible for the content, privacy practices, advertising, products, or services of any third-party website, and we disclaim any liability for any issues arising from your use of these sites.

This Privacy Policy at www.joulewellbeing.com/privacy applies only to our website at www.joulewellbeing.com (the “Website”) and to visitors and users of our Website. It does not apply to any information we collect through channels, online or offline, other than this Website, such as phone, email, or mail operations concerning our operations, products, or services, as well as non-Website marketing contacts with you.

For your convenience, this Website may contain links to other websites. This Privacy Policy does not apply to any third-party website or service, and you should review the privacy policies of those sites before using them because other websites may not treat information collected online in the same manner as we do. Those privacy policies may include information about how to view, edit, download, or remove information or how to opt-out of certain practices. We are not responsible for the privacy practices, advertising, products, or content of those websites.

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Updates and Changes

Joule Wellbeing reserves the right to modify, update, or change this Privacy Policy at any time, in our sole discretion. Any changes made to this Privacy Policy will be posted on this page with an updated revision date. It is your responsibility to review this Privacy Policy periodically to stay informed of any changes.

By continuing to access or use our Website after we have posted changes to this Privacy Policy, you are deemed to have accepted those changes. If you do not agree with any changes to this Privacy Policy, you must immediately cease use of the Website and any services provided through it.

In certain cases, we may provide additional notice of significant changes, such as through an email notification or a prominent notice on our Website, particularly if the changes impact your rights regarding the collection, use, or disclosure of your personal information.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal data and to understand your rights regarding your information.

 

Problems/Questions

At Joule Wellbeing, we are committed to ensuring the protection and privacy of your personal information. If you have any questions, concerns, or require further clarification regarding our Privacy Policy or the way we handle your personal data, please don't hesitate to reach out to us.

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You can contact us via the following methods:

  • Email: Support@joulewellbeing.com

  • Phone: 509-295-2141

  • Mail: Joule Wellbeing, 707 West Main Avenue, Suite B1, Spokane, Washington, 99201, USA

 

Our team is here to assist you and will respond to your inquiry as promptly as possible. If you believe your privacy rights have been

violated, or if you are not satisfied with how we are handling your information, please let us know so we can work towards a resolution.

What Information We Collect

We collect various types of information to provide, improve, and personalize our services. Below, we outline the types of information we may collect from you, including both the data you provide directly to us and the information we collect automatically through your use of our Website.

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Information You Provide To Us: We collect personal information that you directly provide to us when you use our Website, contact us, or engage in services. This may include:

  • Contact Information:

    • Name

    • Phone Number

    • Email Address

We collect this information with your consent to fulfill any contracts you may have with us and for our legitimate business interests, such as providing customer service, improving our services, and communicating with you.

  • Financial Information:

    • Credit/Debit Card Information

We collect financial details to process payments and perform contracts. This information is collected with your consent, and we do not store sensitive payment details directly on our systems.

  • Sensitive Information:

    • Health Information

When you share sensitive health-related information (such as details related to your well-being or coaching), we handle it with extra care. We collect such information solely to provide effective coaching services and adhere to confidentiality standards as outlined by the National Board for Health & Wellness Coaching (NBHWC) Code of Ethics. While we are not a HIPAA-covered entity, we use reasonable security measures to protect your sensitive information.

Information We Collect Automatically: Even if you don’t directly submit personal information, we gather certain technical data to improve your experience on our Website. This includes:

  • Navigational Data:

    • Web pages visited

    • Time spent on pages

    • Referring/exit pages

    • IP Address, browser type/version, operating system

  • Device and Usage Information:

    • Device Type and Settings

    • Unique Device Identifiers

    • Geo-location Data

    • Browser ID and Clickstream Data

We collect this data to analyze how users interact with our Website, identify areas of improvement, and personalize the content and services provided.

 

Third-Party Sources: In addition to the information you provide directly to us, we may obtain certain information from external sources. These may include:

  • Commercially Available Data:

    • Information from third-party providers to prevent fraud or improve our services.

  • Marketing and Advertising Data:

    • We may purchase email lists for advertising and marketing purposes, to serve more relevant content to you.

This third-party information is used in accordance with our legitimate business interests and is incorporated into our overall data handling practices.

Cookies and Tracking Technologies: We use cookies and similar technologies to collect data regarding your interactions with our Website. This helps us improve the performance and functionality of the Website. For more information on our use of cookies, please refer to our Cookies Policy.

  • Types of Cookies:

    • Essential Cookies: Used for login and account management

    • Performance Cookies: Used for analytics and visitor tracking

    • Functionality Cookies: Used for preferences such as language and time zone settings

    • Targeting/Advertising Cookies: Used by third-party content providers or ad networks to serve personalized ads

You can control your cookie preferences through your browser settings, but please note that some features may not function correctly if you disable cookies.

Device Information: If you access our Website using a mobile device or other technology, we may collect additional data, including:

  • Device Type and Settings

  • IP Addresses

  • Geo-location Data

This information is collected to improve your experience on the Website, facilitate easier access, and provide tailored services.

Cookies

We value your privacy and are committed to providing you with a seamless, personalized experience when using our Website. To enhance your browsing experience, we use cookies, which are small data files stored on your device. These cookies allow us to remember your preferences, improve the functionality of our Website, and optimize the user experience.

What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit our Website. These files contain information that can help us recognize you as a returning visitor, track your interactions with the Website, and ensure that the Website works efficiently. Cookies may store user preferences, session data, and analytical information, allowing us to tailor the Website to your needs.

Types of Cookies We Use: We use several types of cookies on our Website, each serving specific purposes:

  • Essential Cookies: These cookies are necessary for the Website to function correctly. They enable basic features such as logging in, managing your account, and ensuring secure access to your account and services.

  • Performance Cookies: These cookies help us analyze how visitors use our Website, including which pages are visited most often, how long visitors stay on specific pages, and any error messages that may appear. Performance cookies help us improve the functionality and user experience of the Website by optimizing performance based on user activity.

  • Functionality Cookies: These cookies are used to store preferences such as your selected language, time zone, and personalized settings. By remembering these preferences, functionality cookies enhance your user experience by offering customized content and layout options.

  • Targeting/Advertising Cookies: We may use cookies placed by third-party partners to gather information about your interests, online activity, and browsing behavior. This data helps us deliver targeted advertisements that are more relevant to you, both on our Website and across other websites. These cookies may also be used by our advertising partners for measuring the effectiveness of their ads.

In addition to our own cookies, we may also use third-party cookies provided by trusted service providers with whom we have agreements. These third-party cookies allow us to collect aggregated demographic information and user statistics, which help us understand trends and improve the Website’s features. These third-party providers may include analytics services, content partners, and advertising networks.

By using our Website, you consent to the use of cookies as described in this policy. In some cases, we may request your explicit consent before placing non-essential cookies on your device, especially for marketing or performance purposes.

You have control over the cookies that are placed on your device. Most browsers allow you to manage cookie settings, including the ability to block or delete cookies. Please note that disabling cookies may affect the functionality of certain features on our Website, such as personalized recommendations and login functionality. To manage cookies, you can modify your browser settings to:

  • Block cookies entirely

  • Accept cookies from specific websites

  • Receive notifications when cookies are being set

  • Delete cookies that have already been placed

For detailed instructions on how to manage cookies for specific web browsers, please visit the help section of your browser’s website.

If you choose to disable cookies, certain features on our Website may not work as intended, and your user experience may be impacted. For example, you may not be able to log in to your account or access personalized content.

We reserve the right to update or modify this Cookie Policy at any time. Any changes will be posted on this page, with an updated "Last Revised" date at the bottom of the policy. We encourage you to periodically review this page to stay informed about how we use cookies and protect your privacy.

 

Widgets

A widget is a small, interactive application embedded within our Website. Widgets are dynamic, meaning they update content in real time and allow for user interaction. Common examples of widgets include appointment calendars, chat tools, and other interactive elements that enhance your user experience.

Many of the widgets on our Website are provided by third-party service providers, who may collect and share information with us and their own systems. These widgets enable enhanced functionality, such as enabling real-time chat support or scheduling appointments, and they may collect personal data, including your interactions with these features.

By using the Website and interacting with these widgets, you consent to the collection of information by the widget providers in accordance with their privacy policies. We also collect this data to improve our Website, enhance user experience, and provide services to you, based on our legitimate business interests.

We work with various third-party providers, including Google and social media platforms, to help us understand how users interact with our Website and to display relevant advertising. These third parties may use cookies and other tracking technologies to collect data about your usage on our Website and across the internet. Below are the third-party services we use:

  • Google Services: Google provides several technologies, including Google Analytics and Google Ads, which help us track website usage, traffic patterns, and user behavior. Google Analytics collects data on page visits, user interactions, referring sites, exit pages, and other usage statistics to improve our services and content. For more information about how Google uses data collected through its services, please review Google’s Privacy & Terms for Advertising and Google Analytics Privacy Policy. We use this data to monitor and improve our Website’s performance, and in compliance with any contracts you may have with us.

  • Facebook Pixel and TikTok Pixel: We use Facebook Pixel and TikTok Pixel to analyze the effectiveness of our advertising campaigns and to serve targeted ads based on user behavior. These services collect information about your interactions with our Website, such as pages viewed, actions taken, and products viewed. Each of these platforms has its own privacy policy, which governs their use of your data, and we encourage you to review their policies for more detailed information.

  • Advertising Services: We may also work with other advertising networks like Google AdSense and Facebook Ads, which use cookies, web beacons, and similar technologies to collect information about your activity on our Website and elsewhere on the web. This information is used to deliver tailored advertising based on your interests, behaviors, and browsing history. Each of these advertising platforms has its own privacy policy that governs their data collection practices.

We use third-party email service providers such as Klaviyo to send email communications to users who have opted in for updates, promotions, and other marketing material. These services may collect data such as open rates, click-through rates, and other interaction metrics. You can opt-out of receiving emails at any time by following the unsubscribe instructions in our emails or contacting us directly.

For processing payments made via our Website, we use Stripe, a third-party payment processor. When you make a payment, we share the necessary details with Stripe to process your transaction, such as your credit or debit card information. Stripe's services are governed by their services agreement, privacy policy, and cookie policy. By using our Website and completing a transaction, you consent to Stripe’s collection and use of your payment information in accordance with their terms.

We do not control the practices of third-party services and recommend reviewing their respective privacy policies for detailed information on their data handling practices. These third-party providers may collect and process personal data independently of us, and their use of your information is governed by their own privacy policies.

By interacting with the services and widgets on our Website, you consent to the use of cookies, tracking technologies, and the sharing of data as described above, in accordance with the terms set out in this Privacy Policy. If you do not wish to have your data collected by third parties, you can opt-out by adjusting your browser settings or disabling cookies, although this may affect the functionality of the Website.

How We Use Personal Information

We collect personal information to ensure the effective operation of our Website, improve our services, and provide a personalized experience. Below is a detailed overview of how we use the information we collect:

Operating and Improving Our Website: We use personal information to enhance your experience and the overall functionality of the Website. This includes:

  • Maintaining Website Operations: Ensuring that the Website runs smoothly, efficiently, and without interruptions.

  • Personalizing User Experience: Tailoring content, design, and functionality to your preferences and past interactions.

  • Providing User Support: Responding to your inquiries, troubleshooting technical issues, and assisting with any problems you may encounter while using the Website.

  • Security Measures: Protecting your personal information, preventing unauthorized access, and safeguarding data security across the Website.

  • Addressing Website Functionality: Monitoring network performance, engineering solutions, and resolving any technical difficulties related to the Website.

  • Fraud Prevention: Using your data to detect and prevent fraudulent activity and unauthorized use of the Website.

  • Processing Payments: Facilitating and managing secure payment transactions.

  • Granting Access to Features: Allowing registered users access to exclusive services, content, and features on the Website.

Operating Our Business: We use personal information for essential business operations and to serve our legitimate interests, including:

  • Providing Products and Services: Delivering the services you requested and offering our full range of offerings.

  • Legal Compliance: Ensuring compliance with applicable laws and regulations, including privacy laws, tax laws, and consumer protection standards.

  • Fulfilling Orders and Deliveries: Managing the fulfillment of orders, scheduling services, and ensuring timely delivery.

  • Recruiting Team Members: Using your data for recruitment and onboarding purposes for job openings at Joule Wellbeing.

  • Business Administration: Managing day-to-day operations, maintaining accurate records, and ensuring our business functions smoothly.

  • Business Transitions: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction.

Improving Our Goods and Services: We use personal information to enhance and innovate our offerings:

  • Developing New Services: Creating new products, services, and features to meet the evolving needs of our users.

  • Service Optimization: Analyzing trends and user feedback to improve the quality and delivery of our products and services.

  • Research and Feedback: Using your input to conduct market research and improve customer satisfaction.

 

Emergency Disclosure: In cases where there is an imminent risk of harm or danger to you or others, we may disclose your information to law enforcement or emergency services. If we do so, we will make reasonable efforts to inform you of such disclosures, where permissible.

Communication with You: We use your personal information to communicate directly with you, including through email, phone, text, or other communication channels. Specifically, we use your information to:

  • Provide Customer Support: Addressing your inquiries, assisting with account issues, and providing help with any challenges you may face.

  • Send Updates: Providing information regarding the Website, its features, and services, as well as updates related to your account.

  • Marketing and Promotional Communications: Sending you relevant marketing materials, promotional offers, and updates about our services. You may opt-out of these communications at any time.

  • Conducting Surveys and Research: Gathering feedback to help us improve our offerings, customer service, and user experience.

  • Launching Promotions: Informing you about special promotions, contests, or offers available through Joule Wellbeing.

 

Legal and Regulatory Compliance: We may use your personal information to comply with applicable legal obligations and enforce our rights. This includes:

  • Preventing Fraud: Monitoring transactions to identify and prevent fraudulent activity.

  • Investigating Misuse: Reviewing unusual activity on the Website and addressing any claims or potential legal violations.

  • Cooperating with Authorities: Responding to legal requests from law enforcement and regulatory bodies, such as subpoenas or other court orders.

  • Protecting Rights and Safety: Using your data to safeguard the Website, its users, and the public from harm, and to resolve disputes or enforce agreements.

 

Protecting Our Rights and Interests: We may also use personal information to protect our business interests, including:

  • Defending Against Claims: Responding to legal disputes, claims, or lawsuits.

  • Enforcing Agreements: Ensuring compliance with the terms of service, privacy policy, and other contractual obligations.

  • Safeguarding Our Assets: Protecting the intellectual property and assets of Joule Wellbeing, and defending our brand from unauthorized use.

 

How We Share Personal Information

we value your privacy and take great care in safeguarding your personal information. However, there are certain circumstances where we may need to share your personal information with trusted third parties. Below is a detailed overview of how and when we may share your information:

 

Service Providers and Business Partners: We may share your personal information with trusted third-party service providers and partners who assist us in providing our services, such as:

  • Payment Processors: To process payments made through our Website, we share your financial information with payment processors like Stripe. These third-party services help us facilitate secure transactions.

  • Marketing Partners: We may share your personal information with marketing and advertising partners (such as Google, Facebook, and other third-party platforms) to help us reach you with relevant offers, updates, and promotions.

  • Analytics Providers: We may use third-party analytics services, such as Google Analytics, to track and analyze usage patterns on our Website. This helps us improve user experience and optimize our website's performance.

  • Customer Service and Support: We may share your information with customer service platforms or teams to resolve any issues or inquiries related to your use of our services.

 

 

These third-party providers are contractually obligated to keep your information confidential and are only authorized to use it for the specific purposes outlined in our agreements.

Legal Compliance and Protection: We may be required to disclose your personal information in the following instances:

  • Legal Obligations: If required by law, we may disclose your information to comply with regulatory requirements, subpoenas, legal processes, or other governmental requests.

  • Enforcement of Rights: We may disclose your information to protect our legal rights, defend against claims, and enforce the terms of service and privacy policy.

  • Fraud Prevention: If we suspect fraudulent activity or misuse of our services, we may share your information with appropriate authorities, including law enforcement, to prevent fraud and ensure security.

 

Business Transfers: In the event of a business transition, such as a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner of the business as part of the transition process. We will ensure that the new owner adheres to the same privacy standards and practices as outlined in this Privacy Policy.

Third-Party Websites and Services: Our Website may contain links to third-party websites or services, such as social media platforms, advertising networks, and content providers. These third-party sites may collect your information separately from us. We are not responsible for the privacy practices of these third-party websites, and we encourage you to review their privacy policies before interacting with them.

  • Social Media: If you connect to or log in through social media platforms, such as Facebook, Google, or Twitter, we may share certain information with these platforms in accordance with their privacy policies.

  • Advertising and Analytics Partners: We may share anonymized or aggregated data with third-party advertisers or analytics providers to improve our advertising efforts or understand Website usage trends.

Aggregated and Anonymized Data: We may share aggregated, anonymized, or de-identified data with third parties for the purposes of research, analysis, or marketing. This data will not identify you personally, and we ensure that it is stripped of any personally identifiable information before sharing.

Emergency Situations: In cases where there is an immediate threat to someone's safety or well-being, we may share your personal information with emergency services, law enforcement, or other authorities. This is done to ensure the safety and security of individuals, as well as to protect public interest.

 

How We Secure Information

We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information and to protect you against the criminal misuse of that information. Our practices are guided by the NBHWC Code of Ethics, which prioritizes client confidentiality and privacy.

While we use these security measures to protect your information, please remember that no data transmitted over the Internet or stored and used for business purposes can ever be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that your information will only be viewed by approved people that information you share will remain private that information you share will not become publicly available.    

You can reduce the chances of these things happening by using a strong password, by not re- using passwords, and by protecting your devices against viruses and other malware. You acknowledge that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. You are also responsible for maintaining the security of your account credentials.

 

Access and Choice

We respect your right to control your personal information and offer several ways for you to manage how we collect, use, and share your data. If you do not want to provide certain types of personal information, simply refrain from submitting it through our Website or communication channels. You are not required to share any information beyond what is necessary to use our services.

If you wish to stop receiving marketing emails or promotional communications from us, you can unsubscribe at any time. To do so, you can click the "Unsubscribe" link in the footer of any marketing email we send, reply to any email with "unsubscribe" in the subject line, or contact us directly at support@joulewellbeing.com with your request to opt-out. This will ensure that you no longer receive any marketing materials or promotions from us.

Additionally, if you prefer not to receive other marketing materials, or if you do not want us to share your personal information with third parties as described in this Privacy Policy, you can opt-out by sending us a request. To make this request, please provide your full name, email address, and mailing address (optional), along with a clear statement that you wish to opt-out of receiving marketing communications or having your information shared. You can send this request to support@joulewellbeing.com or by mail to: 707 West Main Avenue, Suite B1, Spokane, Washington, United States 99201.

If you want to access, review, or update your personal information, please contact us at support@joulewellbeing.com. We will help you make any necessary changes to your data. Additionally, you have the right to request the deletion of your personal information, subject to applicable laws and our data retention policies. Please note that certain information may need to be retained for legal or business purposes.

We are committed to respecting your preferences and ensuring you have control over your personal information. If you have any questions or need further assistance, please don't hesitate to reach out to us.

 

Jurisdiction-Specific Provisions

The provisions outlined in the following sections are designed to address the requirements of various legal jurisdictions and may apply to some users but not others. As our users may access the Website from different regions, we make every effort to comply with all applicable laws and regulations.

Please note that state-specific provisions, which reflect the specific privacy laws of certain jurisdictions, will be included in an addendum to this Privacy Policy. If you are not subject to a particular jurisdiction’s laws, the corresponding provisions will not apply to you or your use of the Website.

 

GDPR Privacy Rights

If you are a resident of a country within the European Union (EU), the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, and the processing of your personal information by Joule Wellbeing is subject to the General Data Protection Regulation (GDPR), you have certain rights with respect to that information. These rights are in accordance with the GDPR and applicable local laws. As the interpretation of some GDPR provisions for non-EU businesses is still evolving, we make every effort to comply with the applicable laws in good faith.

 

This section applies only if you are a resident of the EU, EEA, UK, or Switzerland, and we process your personal data. We may do so in connection with providing goods or services, whether paid or free, to consumers within these regions, or by monitoring behavior that occurs within these areas. This also applies to individuals within the EEA, UK, or Switzerland. As a data subject, you have the following rights regarding your personal data:

  • Right to Information: You can request confirmation as to whether or not we are processing your personal data. If we are processing your information, we will provide details of how and why this data is being used.

  • Right to Access: You may request a copy of the personal data we process about you, and we will provide it in a machine-readable format that can be easily transferred to another service provider if you wish.

  • Right to Rectification: If you believe any of the personal data we hold about you is incorrect, incomplete, or outdated, you have the right to request that we correct or update this information.

  • Right to Deletion ("Right to be Forgotten"): You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you believe the processing of your data is unlawful.

  • Right to Object: You can opt out of the processing of your personal data for certain purposes, such as marketing, or if you have grounds relating to your particular situation that make the processing unfair or unnecessary.

  • Right to Restrict Processing: You may request that we limit how we process your personal data, especially in cases where you believe the data is inaccurate, the processing is unlawful, or you wish to contest its use.

  • Right to Human Oversight: If we are using automated decision-making (such as profiling), you have the right to request human intervention, express your point of view, and contest any decisions made solely by automated processes.

In compliance with the GDPR, we are committed to responding to your rights requests promptly:

  • Timely Response: We will respond to your request within 1 month from receiving it. If your request is particularly complex or we have received a large number of requests, we may extend this period by an additional two months. You will be notified within the first month if an extension is necessary, along with the reasons for the delay.

  • Request Charges: In most cases, we will provide the requested information free of charge. However, if your request is manifestly unfounded, excessive, or repetitive, we may charge a reasonable fee to cover administrative costs or refuse to act on the request.

We are committed to ensuring that your personal data is processed in a lawful, fair, and transparent manner. Specifically, we adhere to the following principles:

  • Lawful and Fair Processing: We process your personal data only for legitimate purposes that are clearly communicated to you, such as providing services and fulfilling contracts.

  • Purpose Limitation: We collect and process personal data only for the specific purposes outlined in our Privacy Policy or as necessary for the operation of our business.

  • Data Minimization: We strive to collect only the minimum amount of personal data necessary for the intended purpose.

  • Accuracy: We make reasonable efforts to ensure that the data we hold about you is accurate, complete, and up-to-date.

  • Storage Limitation: We retain your personal data only for as long as necessary for the purposes of the processing or as required by law.

  • Security: We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or destruction.

In the unlikely event of a data breach that compromises your personal information, we are required by the GDPR to notify you without undue delay. Specifically:

  • We will inform you of the breach within 72 hours of discovering it, where feasible.

  • If the breach poses a high risk to your rights and freedoms, we will notify you directly and provide steps to mitigate potential harm.

 

Data Retention 

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements. The specific length of time we retain your data is determined by the nature of the information, the services we provide, and our legitimate business interests. Once your personal data is no longer needed, we will either delete or anonymize it, ensuring that it cannot be linked to you. Different types of data may be retained for varying lengths of time based on their relevance and necessity:

  • Account Information: If you create an account on our website or use our services, we retain your account information (e.g., name, email address, and login credentials) for as long as your account is active. If you decide to deactivate your account, we will retain the account data for a limited period (typically up to 6 months) to allow for reinstatement in case you change your mind, or to comply with any regulatory requirements.

  • Transaction and Payment Information: We retain payment information (such as credit card details and transaction records) only for as long as necessary to process your transactions, typically up to 7 years, in compliance with financial and tax regulations. After that, this information is securely deleted or anonymized, except where we are required by law to retain it for a longer period.

  • Health and Coaching Data: As a wellness service provider, we understand the sensitivity of health-related information. Any health data you provide, such as during coaching sessions, is retained for a period of 7 years. This period ensures compliance with industry best practices and legal obligations related to health information. After the retention period, we securely anonymize or delete such data unless a longer retention is required by law.

  • Cookies and Tracking Data: We use cookies and similar tracking technologies to improve user experience. Data collected via cookies (e.g., browsing activity, preferences) is generally retained for a maximum of 1 year. However, you have the option to delete or disable cookies at any time through your browser settings.

When we no longer require your personal data for the purposes for which it was originally collected, we take steps to securely anonymize or delete that data. Anonymization involves stripping identifiable elements from the data so that it can no longer be linked to you, while deletion involves permanently removing your data from our systems.

For example, if you request to have your account deleted, we will remove your personal information from our active systems and ensure that it cannot be recovered. However, we may retain certain data in aggregated or anonymized form for analytical purposes, provided it no longer identifies you.

In some cases, we may be legally required to retain certain types of personal data for extended periods. For instance, we may need to keep records related to financial transactions, tax information, or legal agreements for periods mandated by local or international laws.

Furthermore, if you are involved in an ongoing legal matter, we may retain relevant data until the matter is resolved. For example, if you are a participant in a dispute or claim, we may need to retain certain documents or communications until the matter is closed.

You have the right to request the deletion of your personal data at any time. If you no longer wish to have your data retained by Joule Wellbeing, you can contact us to request deletion. While we will honor such requests to the extent possible, please be aware that certain data may need to be retained for legal or operational purposes.

In cases where deletion is not possible due to legal obligations or business needs, we will clearly explain the reasons for retaining the data beyond your request.

In some instances, we may be required to retain your personal data for longer periods to comply with specific laws or regulations. This can include compliance with tax laws, financial audits, or other regulatory obligations. In such cases, the data will be securely stored and only accessible to authorized personnel. Once the retention period for these legal requirements expires, we will securely delete or anonymize the data.

We may update our data retention policy from time to time to reflect changes in legal requirements, business practices, or technological advancements. When we make significant updates, we will post a notice on our website, and where applicable, notify you through email. If the updates require your consent, we will obtain it before continuing with the retention and processing of your personal data.

 

Data Security

We take a range of physical, technical, and organizational measures to ensure the security of your data. These include:

  • Encryption: All personal data transmitted between your device and our website is encrypted using industry-standard SSL (Secure Socket Layer) technology. This ensures that your information is protected while in transit.

  • Access Control: We implement strict access control protocols to limit access to your personal data only to authorized personnel. Access to sensitive information is granted based on roles and responsibilities, and only employees who require access for business purposes are allowed to view your data.

  • Data Storage Security: We store your personal data in secure data centers that are protected by firewalls, intrusion detection systems, and other security measures. Our data storage systems are designed to prevent unauthorized physical or digital access to your data.

  • Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify potential weaknesses in our systems. These audits help us stay ahead of any potential security risks and ensure that our security measures are up to date with current best practices.

In the unlikely event of a data breach that compromises your personal information, we have procedures in place to respond quickly and mitigate potential harm. If we become aware of a breach, we will notify affected individuals without undue delay and in compliance with applicable data protection laws. We will also take appropriate steps to investigate the cause of the breach, address vulnerabilities, and prevent future incidents.

While we take extensive measures to protect your data, it is also important for you to take steps to safeguard your personal information. We recommend using strong, unique passwords for your account, regularly updating your passwords, and avoiding sharing your account credentials with others. Additionally, ensure that your device has up-to-date security software to protect against malware, viruses, and other threats.

 

Minor Information

In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect or store any personal information from children under the age of 13. Our Website and services are not directed at children, and we do not intentionally target or collect data from them.

If you are the parent or guardian of a child under the age of 13 and believe they have provided us with personal information, please contact us immediately at support@joulewellbeing.com. We will work to promptly remove such information from our records.

Parents and guardians play an essential role in protecting their children’s online privacy. We encourage parents to monitor their children’s internet usage and teach them about online privacy and safety. If you, as a parent or guardian, believe that your child has accessed our Website and shared personal information, we recommend that you contact us so we can assist in removing the data and ensure compliance with applicable laws.

We do not intentionally collect any sensitive or personal information, including health or financial data, from children. The data collected by our Website is intended solely for adult users seeking to engage with our services. If we unintentionally receive personal data from a child, we will take immediate action to delete the information and prevent further collection.

If you are concerned about the possibility of your child’s data being shared on our Website, or if you believe that we have collected information from a child under the age of 13, please contact us immediately. We are committed to protecting children’s privacy and will take swift action to remove any data that does not comply with our privacy policy.

Please reach out to us at: support@joulewellbeing.com

 

Client Responsibilities Section 

Client Responsibilities: You are responsible for ensuring the accuracy of the information you provide to Joule Health & Wellbeing. You are also responsible for protecting your account credentials and taking precautions to prevent unauthorized access to your information. Do not share your login information with anyone. If you believe your account has been compromised, please contact us immediately

 

Contact Information

At Joule Wellbeing, we take your privacy seriously and are committed to maintaining transparency in how we handle your personal information. If you have any questions, concerns, or require further clarification about our Privacy Policy or our data practices, we encourage you to contact us.

You can reach us through the following methods:

  • Email: support@joulewellbeing.com

  • Phone: 509-295-2141

  • Mail: Joule Wellbeing, 707 West Main Avenue, Suite B1, Spokane, Washington, 99201, USA

 

We value your feedback and will respond to your inquiries as promptly as possible. Should you have any unresolved issues or concerns about how we handle your information, we invite you to reach out so that we can assist you directly. We are committed to addressing your privacy rights, complying with applicable regulations, and ensuring that your data remains protected.

Thank you for trusting Joule Wellbeing with your personal information. We strive to provide you with a secure and transparent experience every time you interact with our Website and services.

 

State-Specific Addendum

This section outlines the rights and obligations applicable to residents of specific states under relevant state privacy laws. These rights may differ depending on the jurisdiction and are provided in compliance with applicable regulations.

Colorado Residents: If you are a Colorado resident and we control or process the personal data of 100,000 or more Colorado residents in a calendar year, or 25,000 or more Colorado residents and derive financial benefit from the sale of personal data, the following rights apply to you:

  1. Right to Knowledge: You may request confirmation of whether we are processing your personal data.

  2. Right of Access: You may access the personal data we are processing about you, including a copy in a portable and machine-readable format.

  3. Right of Correction: You can correct inaccuracies in your personal data.

  4. Right of Deletion: You can request the deletion of your personal data.

  5. Right to Opt-Out: You have the right to opt out of processing for targeted advertising, sale of personal data, or profiling in furtherance of decisions with legal effects.

  6. Right to Appeal: If we deny your request, you may appeal our decision.

We are committed to responding to requests within 45 days and will notify you of any extension or refusal. You may submit requests to:
Email: support@joulewellbeing.com
Mail: 707 West Main Avenue, Suite B1, Spokane, Washington, 99201

 

Connecticut Residents: If you are a Connecticut resident and we control or process the personal data of 100,000 or more Connecticut residents or 25,000 or more Connecticut residents, deriving over 25% of gross revenue from the sale of personal data, the following rights apply:

  1. Right to Knowledge: You can request confirmation of whether we are processing your personal data.

  2. Right of Access: You may request to access your personal data and receive a copy in a portable format.

  3. Right of Correction: You may correct inaccuracies in your data.

  4. Right of Deletion: You may request that we delete personal data.

  5. Right to Opt-Out: You may opt out of personal data processing for targeted advertising, sale, or profiling.

  6. Right to Appeal: You may appeal our decision if we refuse your request.

We will respond to requests within 45 days and inform you of any extension. Requests can be made to:
Email: support@joulewellbeing.com
Mail: 707 West Main Avenue, Suite B1, Spokane, Washington, 99201

 

Utah Residents: If you are a Utah resident, and we meet the criteria of earning at least $25 million in annual revenue and processing personal data of 100,000 Utah residents, the following rights apply:

  1. Right to Knowledge: You may inquire if we are processing your personal data.

  2. Right of Access: You may request access to your data in a portable format.

  3. Right of Deletion: You may request that we delete your personal data.

  4. Right to Opt-Out: You may opt out of targeted advertising or the sale of your personal data.

We will respond to your requests within 45 days, with potential for a 45-day extension. Please submit requests to:
Email: support@joulewellbeing.com
Mail: 707 West Main Avenue, Suite B1, Spokane, Washington, 99201

 

Iowa Residents: If you are an Iowa resident, and we process data for 100,000 or more Iowa residents or derive over 50% of revenue from the sale of personal data, the following rights apply:

  1. Right to Knowledge: You may ask whether we are processing your personal data.

  2. Right of Access: You may access your data in a portable format.

  3. Right to Opt-Out: You have the right to opt out of the sale of your personal data.

We are required to respond to your requests within 90 days and inform you of any refusal. Submit your requests to:
Email: Support@joulewellbeing.com
Mail: 707 West Main Avenue, Suite B1, Spokane, Washington, 99201

 

Virginia Residents: If you are a Virginia resident and we process data for 100,000 or more Virginia residents, or 25,000 or more Virginia residents with 50% or more revenue from the sale of personal data, the following rights apply:

  1. Right to Knowledge: You may request confirmation of whether we are processing your personal data.

  2. Right of Access: You may request access to your personal data and receive it in a portable format.

  3. Right of Correction: You can request corrections to your data.

  4. Right of Deletion: You may request deletion of your personal data.

  5. Right to Opt-Out: You have the right to opt-out of processing personal data for targeted advertising, sale, or profiling.

  6. Right to Appeal: If we deny your request, you have the right to appeal.

We will respond to requests within 45 days and notify you of any extension. Appeals should be addressed through:
Email: Support@joulewellbeing.com
Mail: 707 West Main Avenue, Suite B1, Spokane, Washington, 99201

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